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Best Times For Calling With Low Hold Time When calling, there are times that give you the best chances to get through with a minimal hold time. Utilize The Self Help Tool I want to apply for an Online RMA Check Repair Status Product Registration Frequently Asked Questions Quick Services Notebook Support ZenFone 2 Support Tablet Support Motherboard How to Find Model Name? Since Asus does not sell direct to the public, you won’t be getting a refund either. http://faviconize.com/help-with/help-with-raid-on-asus-p5gd1.html
Donate Facebook Twitter Google+ Feed Want Consumerist in your inbox? A 350 psu might not be enough power for the 750ti. Next IndyMac Failure Demonstrates That The FDIC's Customer Service Skills Could Use SomeWork Trending Here Are Your Discounts, Freebies, And Bagels To Celebrate National Pizza Day Office Of Government Ethics Website Not fun. 11. https://www.asus.com/us/support/
Don't have ASUS account yet? All rights reserved. In addition, it’s likely a refurbished motherboard which likely underwent no extensive testing before being dropped into a Fed Ex box and sent back to you. Not long after the company split, management began obsessing over numbers, and how to make what is normally an accepted expense (customer support) profitable.
Sign up now. My Product Get faster technical support, updates, and better service. If we message your call, we get paid for taking it even though no support was rendered. https://www.asus.com/us/support/article/743 They will most likely transfer you to our level 2 support, where the fun begins.
An DownloadsManuals, Drivers, Firmware, and Software, Declaration of conformity. Merchant refunds and returns are your special friend If you do have
There is a separate department on the repair floor to handle 2nd and 3rd time returns, and once you’ve reached that level, you r chances of getting a tested board improve https://www.asus.com/support The U.S. As a result, nearly ZERO emphasis is placed on answering them, and emails are often replied to with canned ‘cut and paste’ responses which may not be relevant to your case. We aren’t supposed to care that it’s the tenth time you’ve called us (which isn’t toll free), or that you can’t stay on long enough to accurately even describe your issue.
It was determined that the new company, ‘Pegatron’, would charge the parent company (Asus) for each technical support phone call, email, or live chat session that was received and responded to. http://faviconize.com/help-with/help-with-second-pcie-slot-in-asus-p5n-e-sli-motherboard.html Support We're Here To Help! However, it does not say it lost connection nor does it say display driver crashed. Post to Cancel Jump to content Sign In Create Account Search Advanced Search section: This topic Forums Members Help Files Calendar View New Content Forum Rules BleepingComputer.com Forums Members
This is a good thing, as it will document the nature of the call and enable someone qualified (hopefully, more on that later) to answer your questions. We have recently adopted ‘messaging’ in order to achieve an objective from management that all incoming calls be answered in 60 seconds or less. FAQFrequently Asked Questions How-To GuidesStep-by-step set up and installation Need Some Help? navigate here We will not sell or rent your email Feed Google+ Twitter Facebook Return to Top Next Up: IndyMac Failure Demonstrates That The FDIC's Customer Service Skills Could Use SomeWork Send to
Sad, but true, so you may wish to browse a few forums and seek outside input before considering any purchase. 10. Find your product by category Find your product by category Find your model by selecting the product type and product series. Closed in observance of major national holidays. Component Product Support (French Speaking): 1-905-370-2787 Available
My Product Product Registration Product Knowledge Center Notebook Tablet Motherboards Networking Zenfone Important Information How to find model name How to find product Serial Number ASUS ServerCare Service Program ASUS Battery
All support representatives are instructed to strive for taking 70 calls per day. There is no ‘informational meeting’, no product info cheat sheets, or anything of the sort offered to the support team. And currently, management has contests running offering cash rewards for most calls handled by a person during the month. Register a free account to unlock additional features at BleepingComputer.com Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers.
Top 5 Frequently Asked Questions Refurbish Warranty More News & Announcement ASUS ROG Sponsors Echo Fox 01/06/2017 ASUS Republic of Gamers Teams Up With Rick Fox's eSports Franchise, Echo Fox, as Closed in observance of major national holidays Soutien en Français System Product Support (French Speaking): 1-888-616-2787 (toll free) Closed in observance of major national holidays. his comment is here Top 5 Frequently Asked Questions Refurbish Warranty Verification How to purchase Windows recovery media? (Notebook PC Only) ASUS Battery Information Center EPEAT Product Policy Reporting Stolen Products Commercial Support ZenFone 2
Find your product by category Back Notebooks & Ultrabooks Tablet & Mobile Desktop & AiO PCs Monitors & Projects Accessories Motherboard Graphic Card Audio & Multimedia Networking Model Support & Service: If you happen into one of these products that turns out to have ‘known issues’, calling tech support won’t get you anywhere. Find your product by category Find your product by category Find your model by selecting the product type and product series. Select Product Category Notebooks & Ultrabooks Eee PC Notebook Tablet & Mobile ASUS Transformer Pad Nexus ASUS Slate ASUS Slider Pad PadFone ASUS ZenFone Desktop & AiO PCs All-in-one PCs Barebone
Learn more Motherboards Motherboards ASUS Prime ROG - Republic of Gamers Pro Gaming TUF - 24/7 Durability Commercial Workstation Intel platform AMD platform Motherboard Accessories ROG Maximus IX Formula Best Gaming Select Product Category Notebooks & Ultrabooks Eee PC Notebook Tablet & Mobile ASUS Transformer Pad Nexus ASUS Slate ASUS Slider Pad PadFone ASUS ZenFone Desktop & AiO PCs All-in-one PCs Barebone